Frequently Asked Questions
Product Use & Routine
Q: What’s the recommended order to apply Ravya Skincare products?
For best results, apply your products in this order:
1. Cleanser – Use either the Cleansing Gel or Cleansing Cream to gently remove makeup and impurities.
2. Toning Mist – Helps rebalance the skin’s pH and preps it for better absorption.
3. Serums – Apply from thinnest to thickest.
Vitamin C Serum (morning)
Vitamin B Serum (morning or evening)
Vitamin A Serum (evening only)
4. Moisturiser – Choose between the Hydrating or Balancing Moisturiser based on your skin type.
5. Eye Gel – Gently pat around the eye area.
6. Sunscreen – Use in the morning as the final step.
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Q: How often should I use the Vitamin A Serum?
Start by using it 2–3 nights per week. As your skin builds tolerance, you can gradually increase to every second night. Always follow with moisturiser, and wear SPF daily while using retinol.
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Q: Can I use multiple serums in one routine?
Yes – our serums are designed to work well together. We recommend applying Vitamin C in the morning and Vitamin A at night. Vitamin B can be used in both routines and layered after Vitamin C or before moisturiser.
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Q: Are Ravya Skincare products suitable for all skin types?
Yes – we’ve created formulations that suit a wide range of skin types:
Hydrating Moisturiser: Best for dry, dehydrated, or sensitive skin
Balancing Moisturiser: Ideal for oily or combination skin
Each product page includes more guidance, and we always recommend patch testing before full use.
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Ingredients & Safety
Q: Are Ravya Skincare products cruelty-free?
Absolutely. None of our products are tested on animals, and we’re committed to ethical, cruelty-free practices.
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Q: Do your products contain parabens or sulphates?
No. Our entire range is free from parabens, sulphates, and harsh chemicals. We focus on clean, effective formulations.
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Q: Can I use these products while pregnant or breastfeeding?
We recommend checking with your healthcare professional before using active ingredients like Vitamin A (retinol) during pregnancy or breastfeeding.
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Q: How should I store my products?
Keep your products in a cool, dry place, away from direct sunlight. This will help preserve their quality and shelf life.
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Orders & Shipping
Q: What are your shipping options within Australia?
We offer:
Free standard shipping on all orders over $100 AUD
Free express shipping on orders over $150 AUD
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Q: How do I track my order?
You’ll receive a confirmation email with tracking details as soon as your order has been dispatched.
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Q: What’s your returns policy?
If something’s not quite right, please contact us within 14 days of receiving your order. Products must be unused and in original condition. We're happy to offer a return or exchange depending on the issue.
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Product Details
Q: What is the shelf life of your products?
Unopened products will last for up to 24 months. Once opened, we recommend using them within 6 months to ensure freshness and efficacy.
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Q: Do you offer trial or sample sizes?
Not at the moment – but it's something we're looking to introduce in the future.
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Q: Are Ravya products available in retail stores?
At this stage, Ravya Skincare is exclusively available through our official online store.
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